We offer transformational customer experience and business process solutions.

Serco Global Services provides Business Process Outsourcing services across every stage of the customer journey. Intelligent Engagement ensures we offer the human touch in the digital world and meet the requirements of today’s multi-channel service environments. We understand the demands of the digitally enabled customer.

Our service ethos coupled with the use of clever contact technologies and customer insight ensures all our people are empowered to deliver consistent, excellent customer experiences that result in measurable business outcomes.

Working in true collaborative partnership, we help our clients adapt and evolve as their business needs change using proven continuous improvement methods and best practices from our customer facing contact centres to the back office processes that help you run your business better.

Business process outsourcing
supporting efficient and effective back-office service delivery against precisely calibrated standards to enable a single-minded focus on customer needs.
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Contact centre management
individualised interactions that reflect the client’s brand personality at every stage of the customer journey.
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Knowledge services
providing easy access to high-level subject matter and strategic expertise for enhanced business growth and improvement.
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Finance and Accounting
improving and streamlining processes including financial planning, account management, forecasting, reporting and risk management.
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Digital customer engagement
detailed, in-depth customer understanding, ease of access and total consistency across channels for optimised customer relationships.
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Latest Articles

Why bother with employee engagement if self-service is the way forward?

Sometimes strategic questions don’t have a defined answer. Think about the work that Google is doing on …

Digital is inexorable but great customer experience needs that human touch – web chat or social media being particularly important

Self-service is the future. Self-service is where customer service is headed. Managing customer-to-customer communities is the customer …

How leaders can stay connected with what their customers want? By listening to customers first hand!

Picture the scene. You check into a hotel and find that the plaster on the walls is …

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