We offer transformational customer experience and business process solutions.
Serco Global Services provides Business Process Outsourcing services across every stage of the customer journey. Intelligent Engagement ensures we offer the human touch in the digital world and meet the requirements of today’s multi-channel service environments. We understand the demands of the digitally enabled customer.
Our service ethos coupled with the use of clever contact technologies and customer insight ensures all our people are empowered to deliver consistent, excellent customer experiences that result in measurable business outcomes.
Working in true collaborative partnership, we help our clients adapt and evolve as their business needs change using proven continuous improvement methods and best practices from our customer facing contact centres to the back office processes that help you run your business better.
Business process outsourcingsupporting efficient and effective back-office service delivery against precisely calibrated standards to enable a single-minded focus on customer needs.Read more
Contact centre managementindividualised interactions that reflect the client’s brand personality at every stage of the customer journey.Read more
Knowledge servicesproviding easy access to high-level subject matter and strategic expertise for enhanced business growth and improvement.Read more
Finance and Accountingimproving and streamlining processes including financial planning, account management, forecasting, reporting and risk management.Read more
Digital customer engagementdetailed, in-depth customer understanding, ease of access and total consistency across channels for optimised customer relationships.Read more
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